We want you to be satisfied with your MyBlissfulCanna purchase. Orders are shipped by The Natural High Brand Co, 1372 Peachtree Street NE, Atlanta, GA 30309. Questions: 888-322-4043 or sales@thenaturalhighbrand.com. This policy is part of our Terms and Conditions; shipping details are in our Shipping Policy.
Returns
Unopened products in their original, sealed packaging may be returned within 30 days of delivery for a refund of the product price. For health and safety reasons, we cannot accept opened or used products, except as described below.
Damaged, defective or incorrect items
If your order arrives damaged, defective or not as ordered, contact us within 7 days of delivery at 888-322-4043 or sales@thenaturalhighbrand.com with your order number and a photo. We will replace the item or refund it. For packages that show as delivered but were not received, or that are lost in transit, see the Damaged, Lost or Incorrect Orders section of our Shipping Policy.
How to return
Contact us first to receive return instructions and an authorization. Returns sent without authorization may not be accepted. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Refunds
Once we receive and inspect your return to confirm it was never opened, we will email you to say whether it is accepted or denied. If accepted, the refund goes to the original payment method. Refunds typically appear within 5 to 10 business days, depending on your bank. Shipping charges are non-refundable unless the return is due to our error.
Cancellations
To change or cancel an order, contact us as soon as possible. We can usually make changes before an order is processed, but not after it has shipped. Once an order has shipped, it cannot be cancelled; see Returns above.